With over 100 providers to pick from, we shouldn’t have any problems finding a quality partner to highlight. This week, we are featuring one of our top CCaaS providers, Nice InContact. We have a very deep portfolio of UCaaS and CCaaS providers, and Nice InContact is one of the best! If you would like to evaluate them or any other provider, reach out to PTG!
Nice InContact is a true cloud-based contact center (CCaaS) platform that optimizes workforce management and makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, and government.
Recognized as a market leader by Gartner, IDC, Frost, Ovum, and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations, and global regions.
The contact center is a fully blended inbound and outbound omni-channel platform that meets all your compliance regulations and supports IVR, ACD, Dialer, Speech Recognition, call-recording, quality management and more!